- If you want to make any changes in your order, please write us a mail or call us directly on the number given. We won’t be able to change anything once it has been shipped.
- For cancellation of your order, reach out to our customer care service. Once your order has been shipped, we won’t be able to cancel it.
FREQUENTLY ASKED QUESTIONS
- We usually dispatch our orders within 1-2 business days. Once shipped, it takes 3-4 business days to deliver in metros cities and 4-5 business days to deliver in rest of India.
- Delivery time may vary depending upon on your postal code and other factors including public holidays & extreme weather conditions.
- We offer free domestic shipping on all prepaid orders.
- Shipping charges for cash on delivery orders is ₹150.
- You will get a text message/email with all the details and a tracking link once your product is shipped.
- You can also track your order from our website. Click here.
- For any queries regarding exchange or return of a product, you can write to us at support@5feet11.com or you can reach out on Instagram @5feet11, a prompt response is assured to you within 24-48 hours.
- You can also check out our Exchange/return policy.
- The pick up will be attempted twice if the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address.
- Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
- For COD orders the refund will be processed in form of Indya store credits and the amount will reflect within 24 hours. A confirmation email will be sent to you on your registered mail id.
- For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please keep in mind the following–
- You need to send a minimum of 3 and a maximum of 5 pictures
- Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
- You must send us an image of the original labels and tags intact along with the invoice.
- In case you face any technical difficulties in following this process, kindly get in touch with us on support@5feet11.com. We will then investigate the case and reply within 48 hours with the best available resolution.
- Any such complaint raised after 48 hours of receiving the order may not be considered.