FREQUENTLY ASKED QUESTIONS

  • If you want to make any changes in your order, please write us a mail or call us directly on the number given. We won’t be able to change anything once it has been shipped.
  • For cancellation of your order, reach out to our customer care service. Once your order has been shipped, we won’t be able to cancel it.
  • We usually dispatch our orders within 1-2 business days. Once shipped, it takes 3-4 business days to deliver in metros cities and 4-5 business days to deliver in rest of India.
  • Delivery time may vary depending upon on your postal code and other factors including public holidays & extreme weather conditions.
  • We offer free domestic shipping on all prepaid orders.
  • Shipping charges for cash on delivery orders is ₹150.
  • You will get a text message/email with all the details and a tracking link once your product is shipped.
  • You can also track your order from our website. Click here.
  • For any queries regarding exchange or return of a product, you can write to us at support@5feet11.com or you can reach out on Instagram @5feet11, a prompt response is assured to you within 24-48 hours.
  • You can also check out our Exchange/return policy.
  • The pick up will be attempted twice if the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address.
  • After cancellation of your order, your refund will be done to your bank account and will reflect within 7-10 business days.

STILL HAVE QUESTIONS? CONTACT US

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