CLICK HERE TO PLACE A RETURN/EXCHANGE REQUEST
1. We are happy to offer return/exchange on any unworn items within 72 hours of delivery. No further actions can be taken on this.
2. Pick-up for exchange will be attempted twice. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address. Reverse pickup is subject to availability of the service in your area’s pincode.
3. The items must be unharmed, not worn or altered and should be in their original packaging with tags intact.
4. RS 100-200 per order will be charged for exchanges and returns, depending on your pin code and the number of products.
5. Once a product is exchanged and is delivered, no further actions, such as refund or exchange, would be applicable on that order.
6. Please return the product (s) in the same condition as when it was shipped. If the products are returned in poor condition or without the tags and original packaging, an exchange/return would not be provided in such case.
7. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUNDS / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
8. For COD orders, a store credit will be provided within 5 working days from the day of return pickup on your registered e-mail address/contact number.
9. The store credit will be valid for the next 60 days from the date of issuance. No action can be taken after 60 days.
10. Any claim (including for loss or damage) in respect of the shipment shall be made in writing within 24 hours from the date of delivery and sent to support@5feet11.com In the case of damaged/incomplete shipments, the customer needs to share photos & videos of the shipment and packaging, along with a description of the damaged /lost products. In absence of any such claims, made within the period stipulated here, 5feet11 shall not be liable for the same.
11. Shipping/COD charges are non-refundable in cases of returns.
12. You can get in touch with us about any issues at support@5feet11.com and we will be happy to help. All queries will be solved between Monday – Saturday, 10 a.m. and 6 p.m.
Please note that we do not solve any customer queries on WhatsApp.
PURCHASES MADE ON ANY CLEARANCE SALE WILL NOT BE EXCHANGED OR RETURNED UNDER ANY CIRCUMSTANCES.
TERMS & CONDITIONS
1. Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
2. If you have received an SMS or EMAIL of order delivery status and if it’s not received by you, please email or contact us within 24 hours.
3. The customer will be under an obligation to take utmost care of the product(s) while they are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
4. Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.