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1. We are happy to offer return/exchange on any unworn items within 72 hours of delivery only. No further actions can be taken on this.

2. Pick-up for exchange will be attempted twice. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address.

3. The items must be unharmed, not worn or altered and should be in their original packing with tags intact.

4. RS 100-150/- will be charged per product for exchanges depending on your pin-code and the weight of the shipment.

5. Once a product is exchanged and is delivered, no further actions such as refund or exchange would be applicable on that order.

6. Please return the product (s) in the same condition as it was shipped. If the products are returned in poor condition or without the tags and original packing, an exchange/return would not be provided in such case.

7. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

8. For COD orders, a store credit will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.

9. The store credit will be valid for the next 60 days from the date of issuance. No action can be taken post 60 days.

10. In-case of returns, a Reverse Pickup Charge of ₹80-150 per product will be deducted (depends on the weight and number of products)  and the balance amount will be Refunded back to your account via UPI or store credit incase of COD order.

11. Shipping charges are non refundable.

12. You can get in touch with us about any issues at support@5feet11.com and we will be happy to help. All queries will be solved between Monday-Saturday, 10am-6pm.

Please note that we do not solve any customer queries on WhatsApp.

PURCHASES MADE ON ANY SALE WILL NOT BE EXCHANGED OR RETURNED UNDER ANY CIRCUMSTANCES.

TERMS & CONDITIONS

1. Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.

2. If you have received an SMS or EMAIL of order delivered status and if it’s not received by you, please email or contact us within 24 hours.

3. The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.

4. Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.