SHIPPING POLICY
1. Your order is dispatched within next 2-3 business days after your order is placed on our website.
2. We offer Free Shipping on all prepaid orders across India.
3. Shipping Charges for all COD orders will be INR 100
4. All your orders will take approximately 5-7 days to deliver from the date of dispatch.
5. Product prices displayed are inclusive of all the taxes and duties.
6. For any further information, you can write to us at support@5feet11.com or you can also
reach out on Instagram @5feet11 for a faster response.
EXCHANGE/RETURNS
1. We are happy to offer return/exchange on any unworn items within 48 hours of delivery and a further 7 days for the returned product(s) to reach us.
2. INR 100-150/- are applicable for exchanges depending on your pin-code and the weight of the shipment.
3. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
4. For COD orders, a store credit will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.
5. In-case of returns, a Reverse Pickup Charge of ₹80-150 per product will be deducted and the balance amount will be Refunded back to your account or via store credit.
For more details on our return/exchange policies please click here.
1. You can cancel an order within 24 hours or before it gets shipped.
2. No cancellation will be allowed once the parcel is shipped.
3. Refund for the cancelled order will be processed and reflected in your bank account within 7 business days.
4. Incase of COD orders, there’ll be no refund as you haven’t paid for it yet.
For any further queries you can get in touch with us at support@5feet11.com.
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